ShouArchiveErase My Data
Erases your records on the license server. Once erased, the licenses bought with that email can no longer be used.
Pressing the button below erases the licenses and records bought with this email. This cannot be undone. If you want a refund, request it first under the Refund Policy before erasing.
- Every license under this email is revoked and every registered Mac is deactivated. The app locks at its next check.
- The purchase email, stored license keys, email delivery records and confirmation links are deleted.
- Automatic update renewal (the subscription) is cancelled.
- Payment records (transaction id, type, time) are kept for 5 years as required by the E-Commerce Act and then deleted. Payment information held by Paddle must be requested from Paddle separately.
We couldn't erase your data just now. Please press the button again in a moment.
Erased. We revoked 0 license(s) and deleted your records on the license server. Erased licenses cannot be restored, and the key cannot be sent again. Payment records are kept for 5 years as required by law, and payment information held by Paddle must be requested from Paddle separately, as described below.
This link has already been used or is invalid. If you have already erased your data, there is nothing more to do. To do it again, request a new confirmation email below.
This link has expired (links are valid for 24 hours). Request a new confirmation email below.
Enter the email you paid with and we will send a confirmation link to that address. Nothing is erased until you open the link and press "Erase".
Request received. If there is a purchase under this address, a confirmation email will arrive within a few minutes. Open the link in the email within 24 hours. If it doesn't arrive, check your spam folder.
Please check the email address.
We couldn't send your request just now. Try again in a moment or contact support@shouarchive.beakbig.com.
What erasing does
- Every license bought with that email is revoked and every registered Mac is deactivated. At its next license check, the app locks with the notice "This license was revoked at your request to erase your personal data."
- The purchase email, stored license keys, email delivery records, and key-change and erasure confirmation links are deleted.
- Automatic update renewal (the subscription) is cancelled. You will not be charged again.
- Erased licenses cannot be restored, and keys cannot be resent. To use the app again, you need to buy a new license.
What remains
- Payment records (transaction id, type, time) are kept for 5 years as required by Korea's E-Commerce Act and then deleted. They are no longer linked to your email, keys or Macs.
- Payment information held by Paddle (name, address, payment method, receipts) is kept separately by Paddle as Merchant of Record. Request it directly at privacy@paddle.com or paddle.net.
Good to know
- If you want a refund, request it before erasing, under the Refund Policy.
- If you no longer have access to the email you paid with, send the payment date and what appears on your card statement to support@shouarchive.beakbig.com. We handle it after verifying your identity.
- What we store and when we delete it is described in Sections 5, 6 and 11 of the Privacy Policy.